Reverse logistics / returns management

Returns? No problem. Providing a returns option to your customers brings out the best out of your customer service resolution. Nothing is worse that a disgruntled customer who received items not up to their expectation and not be able to return it.

That is why it is important for good returns to be handled swiftly, accurately and efficiently.

Through our integrated solutions and well-defined processes, streamline your return procedure to give you and your customer headache-free experience.

How to ensure returns are handled correctly:

• Contractual agreement so that goods returned direct to warehouse are intact and in timely manner
• Checking processes to identify orders are correct and prioritised
• Up to date client records to ensure status of account is changed
• Product classification to correctly classify and where appropriate return stock for redistribution